Customer service – Cook Island’s style
It is my absolute pleasure to go the extra mile for all my clients and I like to think this personal service is a major part of our success. Customers often become friends and return year after year.
Here are just some of the ways I go the extra mile for my clients:
Meeting potential clients
Meeting potential customers from the Aitutaki flight and bringing them to the shop while they wait for a connecting flight to NZ, Los Angeles or Sydney. When they have finished shopping (or not) we offer return transport to the airport.
Complimentary postage to New Zealand when you pay into our NZ Bank Account.
Custom-making orders to the customer’s colour combination and bedsize (see the custom orders page for ideas)
We will deliver orders to your resort.
It takes around 6 to 8 weeks to custom make an applique embroidery duvet set if we do not have your specific request in stock.