Customer service – Cook Island’s style

It is my absolute pleasure to go the extra mile for all my clients and I like to think this personal service is a major part of our success. Customers often become friends and return year after year. 

Here are just some of the ways I go the extra mile for my clients – sometimes quite literally:

  • Complimentary postage to New Zealand when you pay into our NZ Bank Account.
  • Custom-making orders to the customer’s colour combination and bedsize *
  • Delivering orders to their resort
  • Picking up and returning customers from wherever they are staying to the Tivaevae Collectables showroom and shop
  • Meeting potential customers from the Aitutaki flight and bringing them to the shop while they wait for a connecting flight to NZ, Los Angeles or Sydney. When they have finished shopping (or not) we offer return transport to the airport.

* Here are all the colour combinations that can be requested for our products.  It takes around 6 weeks to custom make an applique embroidery duvet set if we do not have your specific request in stock.

The fabric colours available for embroidered duvets and cushion covers are:

1. Two shades of white
2. Taupe with white hibiscus
3. Silver grey with white hibiscus
4. Black with white hibiscus
5. Light blue with white hibiscus
6. White with light blue hibiscus
7. Medium blue with white hibiscus
8. Sea blue with white hibiscus
9. White with sea blue hibiscus
10. Lime with medium blue hibiscus
11. Lime with white hibiscus
12. Scarlet red with white hibiscus
13. Scarlet red with cream hibiscus
14. Daffodil yellow with red hibiscus
15. Scarlet red with daffodil yellow hibiscus
16. Taupe with black hibiscus
17. Black with taupe hibiscus
18. Terracotta with fanta hibiscus…..This colour combination looks like a slice of watermelon

American Sunbrella waterproof canvas cushion covers are in the following colours:

1. Pacific blue with silver hibiscus
2. Logo red with white hibiscus
3. Burgandy with wheat hibiscus (wheat is a pale shade of lemon)
4. Forest green with wheat hibiscus
5. Forest green with Pacific blue hibiscus