Customer service – Cook Island’s style
It is my absolute pleasure to go the extra mile for all my clients and I like to think this personal service is a major part of our success. Customers often become friends and return year after year.
Here are just some of the ways I go the extra mile for my clients:
- Complimentary postage to New Zealand when you pay into our NZ Bank Account.
- Custom-making orders to the customer’s colour combination and bedsize *
- Delivering orders to their resort
- Meeting potential customers from the Aitutaki flight and bringing them to the shop while they wait for a connecting flight to NZ, Los Angeles or Sydney. When they have finished shopping (or not) we offer return transport to the airport.
* See colour combinations for ideas. It takes around 6 to 8 weeks to custom make an applique embroidery duvet set if we do not have your specific request in stock.